Question 1

How can I check the status of my order?

Accepted Answer

There are two options: 1. Through your user account; 2. By email. About the user account: Sign in to your account and then click on "My Orders" to track the status of your order. By email: After successful payment, you will receive an email notification. The "Order Confirmation" confirms receipt of your order and contains the order number and product information. The "Shipping Confirmation" confirms shipment of your order and contains tracking information that you can use to track your order. If you have not received an order confirmation email within 24 hours after successful payment, please check your spam folder or log in to your personal user account to check. You can also contact our professional customer service team directly.

Question 2

Can I cancel my order?

Accepted Answer

Please log in and check the status of your order under "My Orders". If your order has not yet been paid, you can cancel it yourself. Once you have paid the order fees, in-stock items are usually dispatched within 1-3 business days of receiving payment. We accept cancellations for orders that have not yet been dispatched or are out of stock. In this case, please contact our customer service to cancel your order. Once the item has been dispatched, it cannot be cancelled. Click here to view our Returns and Cancellation Policy.

Question 3

I haven't received an order confirmation. What should I do?

Accepted Answer

As soon as you have placed an order, we will send you an automatic order confirmation by email. You have not received an order confirmation? This could be due to the following reasons: It is possible that the email ended up in the spam folder. Please check your spam emails, which may be hidden in a subfolder of your email inbox. Please make sure that we are not on the list of blocked email addresses and add us to your contacts. Did you use a different email address? Please check your other personal email accounts. Still can't find your order confirmation? In this case, please contact our customer service by email at kundenservice@yorbay.de , via the contact form or by phone at +49 (0) 40-32081655 (on working days 9:00 - 12:00, 13:00 - 16:00). Note: As a registered customer, you can see in your customer account under " My Orders " whether we have received your order.

Question 4

Where can I find my invoice?

Accepted Answer

If you are a registered user, you can view and download your invoice under "My Orders". For non-registered users, our customer service is available to send your order invoice.

Question 5

Which countries does Yorbay deliver to?

Accepted Answer

We deliver the item to Germany and other EU countries: Belgium, Denmark, Luxembourg, Netherlands, Austria, France, Poland, Czech Republic, Hungary, Estonia, Finland, Italy, Croatia, Latvia, Lithuania, Portugal, Romania, Sweden, Slovenia, Slovakia, Bulgaria, Greece, Spain.

Question 6

Wie hoch sind die Versandkosten?

Accepted Answer

Unser Versand ist innerhalb von Deutschland kostenlos.Die Versandkosten von Lieferung nach anderen EU-Ländern sind abhänggig von dem Gewicht und der Größe der Sendung. Wir haben in 5 verschiedene Ländergruppen unterteilt. Eine Aufstellung finden Sie auf unserer Versandinformationsseite.

Question 7

Which parcel service does Yorbay use to ship?

Accepted Answer

Depending on the size and delivery address of the ordered items, we ship our products reliably and safely packaged via DHL, UPS or GSL.

Question 8

Wie lange dauert es, bis ich meine Bestellung erhalte?

Accepted Answer

Der Versand innerhalb Deutschlands erfolgt über DHL und dauert etwa 2-3 Werktage. In der Weihnachtszeit (November-Dezember) kann der Versand über DPD erfolgen, was 3-5 Werktage in Anspruch nimmt.Für Lieferungen in andere europäische Länder nutzen wir GLS oder UPS, wobei die Lieferzeit etwa 3-7 Werktage beträgt.

Question 9

How can I track my order?

Accepted Answer

We will send you a shipping confirmation email after delivery. In this you will find the delivery method and tracking number of your package. If you have not received a shipping email, please check your email inbox or contact us at kundenservice@yorbay.de . As a registered customer you can find the delivery status on your user page.

Question 10

The estimated delivery time has already passed, but I still haven't received my order.

Accepted Answer

If the Yorbay estimated delivery time has been exceeded and you have not received any message from us, please log in to your account and click on "My Orders". Here you can view the current delivery/shipping information. If you continue to have problems with the delivery of your order, please contact us so we can assist you.

Question 11

Wie kann ich meine Bestellung bezahlen?

Accepted Answer

Derzeit akzeptieren wir Paypal und Banküberweisung.

Question 12

Do you charge sales tax?

Accepted Answer

All prices at Yorbay include VAT. For information on tax-free purchases, please contact our customer service team.

Question 13

How do I get a discount code?

Accepted Answer

There are several ways to get discount codes: - Newsletter subscription: Subscribe to our newsletter to be regularly informed about special offers and discounts. - Social Media: Follow us on social media platforms such as Facebook or Instagram to receive the latest discounts, new arrivals and special offers. - Our website will regularly launch attractive special promotions. You can find these offers on our website banners, in the announcements or on the product pages.

Question 14

How do I redeem the discount code?

Accepted Answer

Enter your code at checkout. Please note: Each order can only use one voucher code.

Question 15

My voucher code doesn't work, what can I do?

Accepted Answer

1. Please check that you have entered the voucher code correctly. It can happen that you accidentally enter a space bar, which makes the code invalid. 2. Check if your coupon code cannot be used for the following reasons. - The voucher has already been redeemed and is therefore used up. - The voucher has already expired. - The voucher is only issued for certain products or categories - The voucher is tied to a minimum order value. If the problem persists, please contact our customer service by email or phone.

Question 16

If I forgot to use my discount code when ordering, what should I do?

Accepted Answer

In this case, please contact our customer service, we will find a solution for you.

Question 17

wie kann ich meine Bestellung bezehlen?

Accepted Answer

Derzeit akzeptieren wir Paypal und Banküberweisung.

Question 18

How is the refund made?

Accepted Answer

The refund will be refunded to the same card you used to place your order with us and through the same refund channel. The refund will be processed within 30 days from the date we received your cancellation notice.

Question 19

How can I return my order?

Accepted Answer

We accept returns for a refund within 30 days of successful delivery. Please log into your account and request a return under "My Orders". Alternatively, you can contact our customer service team by email, quoting the order number.

Question 20

I received a damaged or incorrect item. What should I do?

Accepted Answer

If, contrary to expectations, your product does not arrive in perfect condition, please contact us with your order number, contact information and photos of the damaged product. Our customer service team will offer you the best solution, including refund or replacement options.

Question 21

How much are the return costs? Can I return for free?

Accepted Answer

The return costs vary depending on the weight, size of the package and return address. In case of voluntary return, for example if you do not like the color of the product, change your mind, made a mistake when ordering or purchased the product elsewhere, you will have to bear the return shipping fees. If you have any problems with the product you received, please contact our customer service to find a solution.

Question 22

How long does it take to receive the refund?

Accepted Answer

Usually, the money will be returned to your payment account after the warehouse staff confirms receipt of the package. The refund will be made to your payment account within 3-5 business days. Haven't received the refund? Please contact us.

Question 23

Do I need a customer account to order from Yorbay?

Accepted Answer

A customer account is not required to place an order. You can also place your order as a "guest". However, the customer account offers the following advantages: - Quick and convenient overview of orders and deliveries - Immediate access to the current order status - Ability to quickly and easily collect reward points and save on orders

Question 24

How can I change my personal information?

Accepted Answer

Under " My User Account " you can view and change your personal data, such as billing and delivery address, etc.

Question 25

What should I do if I forget my password?

Accepted Answer

You can easily reset your password. 1. Please click "Login" on the Yorbay website and then click "Forgot password?". Enter the email address associated with your account. 2. After completing the process, you will receive an email containing a link. Once you click on "Reset Password", you can enter a new password for your user.

Question 26

Wer ist Yorbay?

Accepted Answer

Yorbay E-Commerce wurde 2012 in Hamburg gegründet. Unsere Firma hat sich seit vielen Jahren dem Online-Verkauf verschiedenster Produkte im Bereich Haushalt, Outdoor-Sport, Hof- und Gartenzubehör in Europa und den Vereinigten Staaten verschireben. Der Verkauf wird über Amazon, eBay und andere Plattformen abgewickelt. Doch auch unsere Shopping-Homepage www.yorbay.de bietet den Kunden eine ausgezeichnete Produktauswahl. Yorbay legt seit jeher großen Wert auf die Kundenzufriedenheit und ein angenehmes Einkaufserlebnis. Aus diesem Grund bieten wir unseren Kunden einen umfangreichen Beratungsservice vor und nach dem Kauf, welchen die Kunden über Telefon, E-Mail oder Online-Chat wahrnehmen können. Mehr Infos zur Yorbay erhalten Sie unter:Offizielle Seite / Online Shop:https://www.yorbay.de/Facebookhttps://www.facebook.com/yorbay.deInstagramhttps://www.instagram.com/yorbay.deYoutube Kanal:https://www.youtube.com/c/YorBayTwitter:https://twitter.com/yorbay24online

Question 27

Wofür steht die Marke Yorbay?

Accepted Answer

Yorbay, abgeleitet von „your bay“ (deine Bucht), trägt die Vision, für jeden ein gemütliches Zuhause zu schaffen. Ein Zuhause ist mehr als nur ein Wohnraum – es ist der Hafen der Seele, der Ort, an dem das Leben und Träume ihren Platz finden. Mit Yorbay wird Wohnen nicht nur funktional, sondern auch komfortabel. Unsere durchdachten Lösungen helfen Ihnen, Ihren idealen Lebensraum mühelos zu gestalten.Unsere WerteOne-Stop-Shop Bei Yorbay finden Sie eine vielfältige Auswahl an Wohn- und Aufbewahrungslösungen für jeden Raum – vom Wohnzimmer bis zum Badezimmer. Mit viel Liebe zum Detail vereinen unsere Produkte Qualität, Funktionalität und Komfort für Ihr perfektes Zuhause.Preis-Leistungsgarantie Wir legen großen Wert auf die perfekte Balance zwischen hochwertigen Materialien und fairen Preisen. Durch die sorgfältige Auswahl unserer Lieferanten und eine optimierte Lieferkette stellen wir sicher, dass Sie stets das beste Preis-Leistungs-Verhältnis genießen.Warmes ZuhauseUnsere Produkte bieten nicht nur clevere Aufbewahrungslösungen, sondern schaffen eine wohnliche Atmosphäre, in der Sie sich rundum wohlfühlen können. Denn ein Zuhause sollte nicht nur ordentlich, sondern auch ein Ort der Ruhe und Geborgenheit sein.Mit Yorbay gestalten Sie Ihr Zuhause so, wie Sie es sich wünschen – praktisch, stilvoll und voller Wohlfühlmomente!

Question 28

Wie sieht das Markenlogo von Yorbay aus? Hat Yorbay sein Logo aktualisiert?

Accepted Answer

Unser Yorbay-Logo steht für unsere Markenidentität und Werte. Es kombiniert ein modernes Design mit einer einladenden und funktionalen Ästhetik, die unser Engagement für hochwertige und praktische Wohnlösungen widerspiegelt.Im März 2025 haben wir unser Logo aktualisiert, um unseren Markenauftritt weiterzuentwickeln. Hier sehen Sie unser altes und neues Logo im Vergleich. Produkte mit beiden Logos gehören selbstverständlich weiterhin zur Yorbay-Familie und stehen für die gewohnte Qualität. (Yorbay 2025)

FAQs - Yorbay

Added to your cart:

Language

Language